For repair or service please contact us at:
All Coil Audio products carry our 1-year limited warranty and are hand-built, assembled, and tested in the USA using UL-approved parts. During the warranty period, Coil Audio will, at no additional charge, repair or replace defective parts with new parts.
This warranty does not extend to any Coil Audio product that has been damaged or rendered defective as a result of accident, misuse, or abuse; by the use of parts not manufactured or supplied by Coil Audio; or by unauthorized modifications. NOS Vacuum tubes are exempt from the 1-year warranty, but are warrantied for 30 days from date of purchase.
Except as expressly set forth in this Warranty, Coil Audio makes no other warranties, express or implied, including any implied warranty of merchantability and fitness for a particular purpose.
If your Coil Audio product is in need of warranty service or repair, please contact us at firstname.lastname@example.org. Please make sure to put the Serial Number(s) of the product(s) needing repair in the field of the e-mail and leave a description of the issue with your unit(s). Coil Audio is not responsible for any shipping expenses to or from our repair facility.
If your Coil Audio product is no longer under warranty - a nominal flat bench fee that includes diagnostic and repair will be charged along with the price of any individual components replaced. If the issue is vacuum tube related we may contact you directly for resolution. At the owner's discretion, replacement NOS Vacuum Tubes will be charged market value (depending on availability) or a New Model substitution can be made at the time of repair.